Privacy Policy

SCOPE OF THIS NOTICE

Please take time to read this privacy notice (“Notice”) thoroughly to understand our privacy policy and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with Twin Princess Gems’ services as consumers (“you”). It also tells you the measures We take to protect the integrity and security of your information; how you can access and update your Personal Data; and make certain choices about how your Personal Data are used.

This Notice covers our online data collection activities, including Personal Data that We collect through our various channels such as websites, third party social networks and Consumer Service. 

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice. We will notify you of any changes by posting the new Privacy Policy on this page. 

SECTION 1. INFORMATION

Depending on how you interact with Twin Princess Gems (online, over the phone, etc.), We collect various types of information from you, as described below.

Personal information

• Name
• Postal address
• E-mail address 
• Social network details
• Phone number

Account login information

• Login ID/email address
• Screen name
• Password in unrecoverable form
• Security question and answer

Demographic information & interests

• Year of birth
• Age range
• Gender
• Geographic location (e.g. postcode/zip code)
• Favourite products
• Hobbies and interests
• Household or lifestyle information

Information from computer/mobile device 

• Internet protocol (IP) address used to connect your computer or device to the Internet
• Operating system type
• Web browser type and version
• Phone’s unique device ID
• Advertising ID
• Geo-location
• Other similar mobile device data.

Consumer-generated content

Any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Payment and Financial information

This comprises of information that Twin Princess Gems will require from you to complete a transaction or to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). 

Consumer Services 

In accordance with existing and applicable laws, communications with our Consumer Service can be recorded or listened into, for local operational needs. Rest assured that you will be informed about such recording at the beginning of your call.

Sensitive Personal Data

This Notice excludes the collection or processing of sensitive personal data in the ordinary course of our business. If it becomes necessary to collect and process your sensitive personal data for any reason, We will seek your prior consent. 

SECTION 2. COOKIES, SERVER LOGS, WEB BEACONS AND OTHER TECHNOLOGIES

We use cookies to gain a better understanding how visitors use this website. Cookies help Us tailor our website to your personal needs, to improve their user-friendliness, gain customer satisfaction feedback on our websites and to communicate to you elsewhere on the web. Twin Princess Gems keeps all the information collected from cookies in a non-personally identifiable format. Cookies located on your computer do not contain your name but an IP address.

We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

We also use Web beacons (also known as “web bugs”) which are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Website or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalization.

SECTION 3. USES OF INFORMATION

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

We collect and use information from you to be used for various purposes in accordance with existing and applicable laws which are described below.

We use your Personal Data for consumer service purposes as set out in this Notice in order for us to fulfill our contractual and legal obligations to you and further our legitimate interests. This will improve our products and services and develop new ones to be more efficient to You.

With your consent, we use your Personal Data to provide you with information on Twin Princess Gems products, events, contests, programs, offers, surveys and market research through email, ads, SMS and phone calls to the extent permitted by law. Through your Personal Data, we also send you promotional materials and other communications. This will enable us to introduce our products and services, and work out which of them may be of interest to you.

We use your Personal Data to: 1.) anticipate your needs based on our analysis of your profile; 2.) know your preferences; 3.) provide you with advertising and content designed in accordance with your interests; and 4.) allow you to participate in interactive features.

In order to complete your transaction with us, We use your Personal Data to process and ship your orders, track the status of your orders, verify the addresses and conduct verification of identity. 

SECTION 4. DISCLOSURE

We do not disclose Personal Data We collect about you, except in instances allowed by law. We share your Personal Data with service providers, and their selected staff, which are only allowed to access and use your Personal Data on our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. We do not authorize these service providers to use or disclose Personal Data outside of Twin Princess ordinary course of business except to perform services on our behalf or comply with legal requirements.  

In addition, We may disclose your Personal Data to third parties 1.) when required by applicable law; 2.) in response to legal proceedings; 3.) in response to a request from a competent law enforcement agency; 4.) to protect our rights, privacy, safety or property, or the public; or 5.) to enforce the terms of any agreement or the terms of our Website.

SECTION 5. STORAGE

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was obtained or to comply with applicable legal requirements. However, you may always request that We delete your Personal Data or restrict the processing of such Personal Data by reaching out to us. 

We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data.

It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website

SECTION 6. ACCESS

Your Personal Data will be processed by our authorized staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of consumer care matters will have access to your consumer record). You may access your Personal Data at any time by informing us, or update any incomplete or otherwise inaccurate information in our records. 

You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail, attaching a copy of your ID or equivalent details, where requested by Us and permitted by law. If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Where provided by law, you can 1.) request deletion, the portability, correction or revision of your Personal Data; 2.) limit the use and disclosure of your Personal Data; 3.) revoke consent to any of our data processing activities; and 4.) object to the processing of your Personal Data, including the right to lodge a complaint with the National Privacy Commission.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual rights and/or obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

SECTION 7. CHOICES ON THE USE AND DISCLOSURE OF PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. 

You manage your consent via 1.) our consent management solution or 2.) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used.

You can consent for your Personal Data to be used by Twin Princess by answering the question(s) presented by our Consumer Service representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third party social networks, you can opt-out at any time by unsubscribing through links available in our communications,  logging into the Website or third party social networks and adjusting your user preferences in your account profile by calling our Consumer Service. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

SECTION 8. MORE INFORMATION

If you have any questions or suggestions on this Notice and our Privacy Policy, do not hesitate to contact us.